A dedicated and detail-oriented IT Engineer with 9+ years of experience in Senior Desk Support, Infrastructure Management, and Technical Support. Currently associated with Adukia Industries Private Limited, bringing extensive hands-on expertise in troubleshooting, system administration, network support, user management, and IT operations. A graduate of the University of Calcutta, Kolkata, with a solid foundation in IT fundamentals and a consistent track record of delivering reliable technical solutions in fast-paced environments. Skilled in managing end-user support, overseeing IT assets, resolving hardware/software issues, and ensuring seamless IT infrastructure performance across the organization. Known for strong analytical abilities, professionalism, teamwork, and a proactive approach to resolving complex technical challenges, committed to continuous learning, process improvement, and contributing value to a forward-thinking organization. Well-versed with ✨ Hardware, Network & Remote Support, ✨ Desktop & Technical Support, ✨ Retail IT Support, Troubleshooting, ✨ Assets Verification & Management, ✨ Vendor Management, ✨ NMS Tool Support & IT Helpdesk Support, ✨ CISCO Routing/Switching & etc. I am an Engineer by profession and a Photographer/Editor by passion. ❤️