Working with employees to identify computer problems and get solution  Logging and keeping records of employee queries  Analyzing call logs and underlying problems  Updating self-help documents so employees can try to fix problems themselves  Working with field engineers to visit BANK Branch if the problem is more serious  Give training to new engineer for new branch  Pep-link testing all over Branch  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams  Follow up with clients to ensure their IT systems are fully functional after troubleshooting  Research and identify solutions to software and hardware issues  Keep updated inventory of all assets