Driving organizational transformation with 15 years of IT experience in Agile coaching, training, and consulting. High-Value Project Leadership: Delivered projects with budgets exceeding €10M as an Agile coach/Squad lead. Currently driving the organization's AI-powered Global Customer Service transformation as the technical Program Lead. Drove Agile Transformation: Coached leaders and teams as a Servant Leadership-certified trainer to enhance market responsiveness and adaptability. Executed 20+ quarterly program Increments. Enterprise Agile Adoption: Led a large-scale transition to a lean/agile operating model, boosting efficiency and value delivery. Team & People Management: Mentored a team of 7, overseeing performance and driving career growth and skill development. Community Facilitation: Founded and ran two internal communities (Servant Leadership & Agile Coaching) for continuous professional development. Career Mentorship: Guided career paths, professional growth, and skill enhancement within community groups.