I am a Business Analysis Specialist with 9 years of experience in the US Healthcare domain. 2 years of experience in customer support - voice, 4 years in quality assurance and business process improvements, and 3 years as a business intelligence data analyst (Power BI). I am a certified Lean Six Sigma Green Belt and have expertise in process improvements, process mapping, and transaction quality assurance frameworks. I am proficient in MS Office Suite, Power BI, SQL, and office 365 power platforms (Power Apps, Power Automate, and Power Virtual Agent). In addition, I have experience web/graphic design, UI design fundamentals, project management, stakeholder management, requirement analysis, and rescuing troubled projects. Some of my career highlights include winning the First Prize in the Process Excellence Pursuit Award from NTT DATA for the best Continuous Process Improvement Program in 2019 and being nominated for the India Delivery Excellence Award from NTT DATA Services in the same year and again in 2020. I have also received numerous rewards and recognition, including the Q4 FY'21 Outstanding Contributions Award, the Q3 FY'21 Recognition Award, and the Q1 & Q2 FY'22 Project Completion Award.