Seasoned techno-functional expert with over 19 years of experience spanning various facets of Consulting, Delivery Management and Strategic Relationship Management. My career has been marked by progressive roles in Digital Transformation, Product Support Services and Leadership in Technology Practice Management. Currently, I hold a leadership position within the ServiceNow Practice, where I oversee Delivery, Operations, Talent Acquisition and Transformation initiatives. Key highlights of my career include: Delivery Management: Leading end-to-end project lifecycles from inception to production launch and ongoing support, ensuring seamless execution and client satisfaction. Client Engagement: Driving forecasting and fulfillment for ServiceNow accounts, with a focus on exceeding client expectations and delivering measurable business outcomes. Team Leadership: Successfully setting up and nurturing high-performing teams to achieve strategic goals. Business Strategy: Crafting and executing GTM strategies, defining service offerings, and spearheading the growth of multimillion-dollar practices. My role has also involved defining Practice strategies, prioritizing service offerings, and overseeing the realization of business objectives through ServiceNow implementations. I bring a proven track record of shaping and executing transformative initiatives that drive operational efficiency and client satisfaction.