Global executive with over 16 years of experience in driving training development, employee engagement, quality assurance, and AI-powered customer service operations. Extensive experience managing global projects with regional teams, collaborating in person, through hybrid setups, and in fully remote environments. Distinctive academic background in Human Resources and Education applied to Global Service Operations, bringing a unique perspective focused on the importance of people in driving success. Fully bilingual in Spanish and English, with a growing proficiency in Mandarin. Accustomed to diverse and multicultural environments, having lived in Latin America and Asia for the past 14 years.