I am a highly experienced IT professional with a track record in support and management activities spanning over 20 years. My areas of expertise lie in infrastructure, networks, and IT service management, and I am constantly seeking to update my skills and knowledge, resulting in outstanding results throughout my professional career. I am well-versed in BPMN (Bizagi), ITIL, COBIT, Information Security (ISO 27001/27002/27005), ITGC, GRC, Networks (CISCO CLI), SQL, SAP infrastructure, Windows Server and Linux infrastructure, and internal process audit. My goals include evaluating business processes, identifying areas for improvement, creating an information security culture, and reducing costs for the business. I am an expert in governance, risk, compliance, information security incident response, and change, incident, and risk management. I have managed teams and contracts, delivered IT projects, and successfully implemented service management cultures in complex organizations. I possess cognitive flexibility, emotional intelligence, and excellent interpersonal skills. I am an empathetic listener, and I can easily communicate technical terms in simplified language. I am well-read and up-to-date on relevant matters, making me a valuable asset to any team. My experience includes delivering services and projects using outsourcing partners, integrating technology teams and processes, managing multi-million dollar budgets, negotiating commercial agreements, and implementing service improvement plans. I am self-motivated, structured, and methodical in problem-solving. I have strong leadership and project management skills and embrace change readily with a keen initiative to acquire knowledge