My passion for people, methodology and technology, combined with a success underpinned experience from a wide range of IT domains builds my strong foundation to operate and lead. I use my capabilities to empower others around me, so that they can focus on fulfilling their own purposes. My goal is to use every encounter to enable others to learn and grow by adopting the practices and developing the habits needed to maintain strong relationships and unfold their own gifts to collaboratively create valuable results. "Every content you create and everything you do or express needs to contribute to achieving the goal of creating an enjoyable experience at any touchpoint with others" *BuZi - To achieve this goal meaningful communication and a responsibility taking mindset is required with a clear common vision and daring culture of agile/organic organizations/teams to collaborate for the good of colleagues and customers alike. Continues learning/self-development on method and management practice level by learning and observing innovative practices and technologies keeps me upfront to manage transitions or operations that intrinsically innovate. - Courses/Certificates for Methods: Capability Maturity Model (CMMI), ITIL Service Management, Price2 Project Management, Six Sigma and LEAN foundations, Instructional Design open university Class, Agile Product Ownership, Harvard Business Mentor Coaching Courses/Certificates on Platform Level: IBM/Notes development, M365/SharePoint Architecture/Administration. - Achievements/Experience: Transition Management of 60 German locations to achieve Y2000 compliance. EMEA Service Management for IBM Collaboration Platform for more than 20000 User. Global Transition/Deployment Management from IBM to Microsoft Mail/Collaboration Platform for 120000 User. User Experience/Adoption Team lead across all time zones with local language footprints. Build and maintain a User Experience Portal for User guidance and use webinars and social community-based support to reduce call volume (shift left approach) from 30000 to 15000 calls per month within less than 2 years. Track Lead as product owner (during Philips to Versuni out carve) for the "ITSM + Platform" and "SIAM" track. Designing all core processes and operational procedures deployed on a fresh ServiceNow environment with ebonding's to vendor ITSM and cloud platforms, as well as HR system driven user deployments via Azure AD. With Knowledge Management as holistic approach that includes Articles, Messages and Catalog-item linkage, quality and completeness.