With 23 years of progressive experience in Infrastructure and Operations and Currently Working as ServiceNow Architect and Practice Lead for new implementation ITOM modules in ServiceNow eco system. I used to represent from ITOM Module , Each module consisted of workshops, project plans, development, testing, UAT and production rollout. Configuration Management consisted of three phases of roll-outs with Foundation data load and then Discovery and Service Mapping in later phases. Helped in growing the practice team by hiring ServiceNow resources and provided training to existing resources and New Hires I predominantly work for ITOM Solutions , Build CMDB, Knowledge Base, Discovery, Service Mapping , Working closely with customers to understand their requirements and solutions to address those needs - Leading business process definition, re-engineering, and process improvement workshops during the examine Phase of customer engagements. - Developing required documentation such as workshop agendas, workshop presentations, process design documents, use cases, responsibilities documents - Identifying areas of process effectiveness and recommend solutions that detail pros, cons, and risks - Align and represent industry practices and recommend solutions to meet business objectives - Contributing to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements Have ability to influence and consult while providing thought leadership to sponsors in solving business processes and/or technical problems during project delivery In short, I am a seasoned professional with a passion for technology and a commitment to excellence. Whether it be leading teams through the implementation of complex technologies or developing strategic roadmaps for organizations, I am ready to tackle any challenge that comes my way. So, if you're seeking a technology leader who can deliver results and drive IT transformation, look no further! I stand ready to help you realize your technology aspirations