Always curious about the intersection between people, technology and culture, with a keen eye for seeing the possible and bringing it to life: • I design and lead digital engagement strategies, teams, programs, products and services that bring brands closer to their customers and employees • An energetic catalyst, I build bridges between teams and groups, design and business; facilitating, inspiring and energizing them to generate new ideas and possibilities and bring them to life, making innovation real • I use and facilitate Design Thinking methods to ensure we craft human-centered solutions, creating customer experiences that solve real problems for the people we are trying to help Specialties: customer experience design, digital customer service and support, online community strategy and practice, digital content strategy, business intelligence, design thinking, innovation culture and practice, strategy development and execution, executive and personal coaching