With a background in social work, I specialize in social guidance for children, youth, and families. As an active and motivated professional in the social field, I bring diverse experience in customer service roles and the ability to provide individualized service paths. I have over eight years of experience in customer guidance with various age groups. I have served as a group assistant for young individuals with special needs, dealing with challenges such as drug issues or learning difficulties due to ADHD. In my recent role as a coordinator, I was responsible for guiding undocumented individuals to appropriate services and planning the activities of volunteers and clients. I actively participated in advocacy work with authorities such as Pohde immigration social workers, Kela experts, and the Oulu City integration services team, leading meetings with the integration services team. This experience provided insights into the Finnish work culture and environment. My professional journey has enriched me both personally and skill-wise, as I have worked with diverse groups. I consider the well-being of families, especially from the perspective of children, to be of utmost importance, as their experiences significantly shape their future. It is crucial to offer supportive services to families and create safe social environments for children, allowing them to learn essential skills and knowledge collaboratively. I am open-minded and approachable, capable of comprehensively considering clients' lives, including physical and mental health. Positive feedback from clients motivates me, and I believe in continuous learning and the development of communication and interpersonal skills. I am eager to enhance services through close collaboration with colleagues and stakeholders, always striving for the best possible outcomes.