As a Senior Technician at Dell Technologies, I bring a wealth of experience in application packaging, troubleshooting, and system analysis. My journey in the tech world has equipped me with the skills to design, test, and document application packages, including MSI, App-V, MSIX, and ThinApp. I thrive on ensuring quality and functionality in every project I undertake and actively contribute to infrastructure migration projects to ensure seamless transitions. Previously, at Tech Mahindra, I supported end-user devices, resolved technical issues, and created knowledge articles. My role involved working with various operating systems and software applications, and I developed a knack for analyzing system logs and using monitoring tools to preemptively address potential issues. Key Skills: Application Packaging: Proficient in MSI, App-V, MSIX, and ThinApp, ensuring efficient software deployment. Azure Virtual Desktop (AVD): Skilled in deploying and managing virtual desktop environments to enhance remote work capabilities. Intune: Experienced in using Microsoft Intune for mobile device management and ensuring secure access to corporate resources. Security: Knowledgeable in implementing security measures to protect systems and data, including cybersecurity fundamentals. VPN: Proficient in using VPN for secure internet access and protecting against cyber threats. Identity and Access Management (IAM): Experienced in managing user identities and access permissions to ensure secure and compliant access to resources. M365 Exchange: Skilled in managing Microsoft 365 Exchange for efficient email and collaboration solutions. Troubleshooting & Problem-Solving: Adept at diagnosing and resolving technical issues swiftly. System Analysis & Monitoring: Skilled in using system logs and monitoring tools to maintain system stability. Infrastructure Migration: Experienced in planning and executing smooth infrastructure transitions. Technical Documentation: Capable of creating clear and comprehensive technical documentation. Cross-Functional Team Collaboration: Effective in working with diverse teams to solve complex technical challenges. I hold a Bachelor of Technology (BTech) in Computer Science and Engineering from Kaziranga University. My passion for technology and continuous learning drives me to deliver effective solutions and contribute to technological advancements. I am always eager to take on new challenges and collaborate with others to achieve common goals.