Enabling the achievement of full business potential through executive-level leadership. Client-focused executive with comprehensive experience in setting-up service delivery and models for large, segmented, and complex product portfolios for potential enterprise and retail customers in telecom industry. Remarkable history of implementing operational initiatives to deliver best-in-class customer service, optimise CSAT, and maximise profit margins. Forward-thinking leader, excel at steering cross-functional teams for transforming businesses. Demonstrated exceptional communication skills, ability to nurture and strengthen strong working relationships with business clients. Instrumental in developing and maintaining knowledge, skills, and expertise to achieve positive results; involving in relevant training programs.