A devoted, diligent, and hands-on expert with over 17 years of experience in IT consulting, including ITIL, Project Management, Process Re-engineering, and enhancement. I have 13+ years of hands on expertise in ServiceNow Implementation as an Architect/ Chief Solution Strategist for Large Scale Enterprise for IT-ServiceManagement, IT-Business Management, IT - Operations, CSM, and HR, as well as a background in IT consulting and architecture. ServiceNow Implementations | Portfolio Management| Project Management | Business Process Re-engineering | Solution Design, Global Program & Project Management | IT Service Management