As an experienced Senior SRE/DevOps professional, I am passionate about developing and managing consolidated systems environments that deliver consistent high-quality performance availability. With a strong technical support and automation background, I have extensive experience in system administration, monitoring, and troubleshooting of cloud and applications. I am highly organized and approach problem-solving systematically, analyzing results and implementing solutions effectively. I have a proven track record of maintaining excellent relations with both staff and superiors and am committed to seeking and maintaining a full-time position that offers professional challenges and utilizes my interpersonal skills, excellent time management, and problem-solving abilities. Over the past 11 years, I have worked with a variety of Cloud infrastructures and tools, consistently recognized for performance excellence and contributions to success in the IT industry. As a Senior SRE, I have been responsible for monitoring and reporting on service-level objectives for various application services. I work closely with business and product owners to establish key performance indicators, and am accountable for the operations in our time zone, including customer service management, managed services operations, and consistent product improvement engineering. Collaboration with internal customers and development groups is critical to success, and I work closely with the product operations team to resolve trouble tickets, develop and run scripts, and troubleshoot services in a hosted environment. I pride myself on delivering quality managed services in a consistent, timely manner, and am able to represent the SRE/DevOps team to stakeholders, customers, and internal teams. Overall, I am confident that my experience and skills make me an ideal candidate for a Senior SRE/DevOps position, and I look forward to discussing potential opportunities further. My strengths include: ============= • Interpersonal Communication • Customer Relationship Management • Performance Management • Process Improvement • Managed IT Services & Operations • Vendor Management • Project Management • Service Delivery