I’m a ServiceNow Consultant and Lead at Capgemini with extensive hands-on experience across the ServiceNow platform. Senior ServiceNow Developer with over 3 years of immersive experience across multiple modules, I've cultivated expertise that spans the breadth of ServiceNow functionalities and applications. My technical acumen encompasses a robust suite of ServiceNow capabilities, including Application Development, and Scripting among others. Certified as CIS-ITSM, CIS-CSM, CIS-Discovery, CIS-HR, Application Developer (CAD) and System Administrator (CSA) by ServiceNow, I've continually expanded my proficiency through a myriad of 14+ micro-certifications. Beyond technical expertise, my collaborative spirit shines through in my ability to work synergistically with cross-functional teams (CFS), troubleshoot complex application challenges, and contribute meaningfully to multiple modules. This holistic approach not only minimizes downtime but also enhances user satisfaction scores, reinforcing my commitment to driving operational excellence. As I look ahead, I remain steadfast in my passion for leveraging ServiceNow as a transformative platform, bridging gaps, and pioneering solutions that elevate organizational efficiency and user experience alike.