Passionate about solving complex technical challenges and driving customer success, I'm a Sr. Technical Product Specialist with a proven track record in technical support at Google. Over the past five years, I've honed my expertise in Google's app advertising products, delivering top-tier technical assistance to high-profile advertising clients. I've spearheaded initiatives to improve key performance indicators, resulting in enhanced customer satisfaction and streamlined operations. My career journey also includes a role as a Product Support Associate at Google India, where I contributed to campaign performance improvements and fostered valuable customer relationships in the Australia/New Zealand market. With a strong technical background in Google Ads, Google Analytics, and various programming languages, I leverage my skills to troubleshoot, manage escalations, and provide data-driven insights. I am also passionate about fintech, product management and process improvement, always seeking innovative solutions to meet customer needs. Off the clock, I enjoy football, cycling, coding, and a good board game. Let's connect and explore opportunities for collaboration in the dynamic world of technology and advertising.