With over 12 years of product management experience, I am a passionate and accomplished product leader who specialize in customer experience, CRM, and insurance domains. I hold certifications in Scrum Product Owner and Scrum Master, and have a strong background in Object-Oriented Programming. As the Product Lead at Airtel Payments Bank, I craft and execute a comprehensive product roadmap and strategy that enhances the customer journey and satisfaction. I lead a dynamic team of product owners and collaborate with cross-functional stakeholders to deliver innovative and data-driven solutions. Some of my key achievements include creating a digital help and support system, implementing self-service features, managing CRM systems, and ensuring regulatory compliance. I am eager to take on a leadership role that leverages my expertise and skills to drive growth and success within a dynamic organization.