Data science manager with 8+ years of cross-functional experience and a double masters in MBA and Management Information Systems. Operationalizing analytics with data science professionals at Cox Communications' Analytics + Intelligence team. Implementing deep learning models, real-time analytics, and intelligent solutions to bridge customer needs and business success. • Transformational leader managing a high-performing data science team for customer interactions analytics. • Skilled liaison using effective technical and nontechnical communication for different analytics stakeholders. • Proven transaction reduction and optimization expertise across customer care platform improvements, channel containment, and customer experience enhancements; 325K conversations improved annually in 2020. • Experienced Product Owner with project delivery excellence by raising morale and fostering collaboration. • Exemplary leadership in technical and professional skills to grow talent and transform team members. • Technical proficiency covering the 5 data science pillars: data analyses and insights/recommendations presentation, data engineering, visualization, machine learning modeling, and analytics applications. • Analytics toolkit competency spanning AWS cloud services, SQL, Python, Spark, Jupyter, and Tableau.