With over 10 years of experience in the IT and services industry, I am a customer success manager who is passionate about leading the way to a customer-centric business approach. I've strong skills in sales negotiation, business planning, customer relationship management, and international relations. Currently, I work as a customer success manager at The Hackett Group Inc., a global leader in business benchmarking, best practices, and transformation advisory services. My mission is to drive customer success and growth by delivering value-added solutions, facilitating adoption and retention, and building long-term relationships. I have successfully managed large accounts across Latin America, US, and Canada, and contributed to multiple significant deals and quota overachievements. I am also fluent in Portuguese, English, and Spanish, and have a keen interest in motivational leadership and customer success management.