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Azhar Husain

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Register to get Link to Apply in HCL for SD role
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Digital Product

Service Desk 0-2 years

Mandatory Skills

Service Desk

  • Must have excellent verbal and written communication skills
  • Basic computer knowledge (Windows OS, MS Office, internet usage)
  • Basic understanding of hardware, software, and networking concepts
  • Strong customer service and problem-solving skills
  • Willingness to learn and adapt

Complete JD

  • Act as the first point of contact for IT support (phone, email, chat)
  • Log and manage incidents/service requests in the ticketing system
  • Provide basic troubleshooting for hardware, software, and network issues
  • Handle password resets, user account issues, and basic system access requests
  • Resolve common desktop, email, and application-related problems
  • Escalate unresolved issues to L2/L3 teams with proper details
  • Follow SOPs and meet defined SLAs
  • Update users regularly on ticket status and resolution
  • Maintain basic documentation and knowledge base entries

What are people saying

I was looking for a job from the last one year but no success. Someone suggested me to enroll for Service desk course in High aim classes. With high aim classes's assistance, I got the job. I will be really thankful for high aim classes.
Jyoti Singh
Mar 2026
I am reallllly thankful to high aim classes for helping me getting a job in Service desk role. Thanks a lot for the guidance. I would suggest everyone who is looking for a job to consult high aim classes once. They will assist you.
Shahmeer Jamal
Mar 2026
Helpful for beginners
Amit R Gupta
Feb 2026
Complete service desk training. Good course. Learned a lot of things.
Gurpreet Kaur
Aug 2025
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₹49
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