Product Manager @ Paytm (April 2022-Present): As a part of Paytm's first ever PM leadership cohort, I have worked extensively across central customer support, merchant help-desk, UPI and Wallet process development teams with end-to-end product ownership. I have also worked alongside procurement team to evaluate & onboard third party solutions for customer support. Currently, I'm a part of the Merchant product team that oversees merchant service & onboarding experience by enabling geographical mapping for agents all over India. Below are my credentials prior to my stint with Paytm: Educational Qualifications: • MBA, IIM Calcutta (2020-22) • B.Tech, IIT Bombay (2014-18) Industry Experience: • Full-Time Software Engineer @ CGI (2018-20) • Full-Time Product Manager Intern @ InfoEdge (Naukri.com, 99acres.com) (Summers 2021) • Full-Time Product & Growth Intern @ Snapdeal (Winters 2021) • Full-Time Product Design Intern @ NRB Bearings Ltd. (Summers 2017) • Part-Time Strategy @ VDart Inc. (Spring 2021) • Part-Time Consultant @ ShareALittle (Autumn 2021) • Part-Time Manager Network Expert @ Chegg Inc. (2021) Expertise: • Skilled in Product Management, Problem Solving, Designing Wireframes, Flowcharts, Agile methodologies, Number Crunching, Process Automation, Workflow Automation, Conversational AI, Operations, Full-Stack Development, Literature Review, Digital Marketing, Management Consulting, and Management Information Systems. Extremely enthusiastic about building impactful products that solve real-world business problems digitally.