About Me: With over 21 years of global and regional experience in Customer Experience and Services, I’m a pragmatic, optimistic, and entrepreneurial leader passionate about building and scaling high-performing teams across Technical Support, Customer Success, Training, Learning n development, Content Marketing, Solution building and People Operations. Most recently serving as VP of Customer Experience, I’ve led teams of 180+ across EMEA, Americas, and APAC, including senior leadership. I specialize in transforming complex operations through data-driven, customer-first strategies while fostering inclusive, purpose-driven team cultures. I thrive on challenge, bring clarity to the big picture, and love connecting strategy to execution to deliver measurable impact for customers and teams alike. Key Strengths & Expertise: Customer Experience & Success: Strategy, engagement, partner & stakeholder management Support Operations: Chat, phone, email, enterprise tech, cloud & data center expertise Training & Enablement: Global delivery, content strategy, coaching & development Leadership: Cross-functional team management, talent development, performance culture Product & Tech Collaboration: Feedback loops, quality initiatives, escalation handling Sales & Growth: B2B/B2C, upselling, lead gen campaigns, customer lifecycle touchpoints Certifications: Six Sigma Green Belt, ITIL, Microsoft Professional, Cloud & Data Center Associate.