Avik is a Senior ServiceNow Consultant working as Solution Architect & Technical Lead at Deloitte. He has over 11+ years of experience in the IT market and holds multiple certifications in ServiceNow. He has led delivery, development and architecture design across IT service management, custom integrations and Customer Service Management. His experience in ServiceNow range across a variety of industries such as Banking, Insurance, Telecom, Healthcare, Retail etc. Avik is involved in various stages of the projects including requirement gathering, project scheduling and planning, costing, design and implementation.