With over 10 years of work experience, I am a passionate and skilled training and development manager who strives to create engaging and effective learning solutions for various customer-facing teams. My mission is to enhance the performance, productivity, and quality of service of the employees and the organization. I have a postgraduate degree in psychology, which helps me understand the learning needs, preferences, and styles of different learners. I am currently working at Policybazaar.com, one of the leading online insurance platforms in India, where I design and deliver innovative and customized learning programs for the sales and service teams. In my previous role at Loop, a customer experience and process training company, I was responsible for defining and documenting the standard operating procedures for the customer support teams of various clients. I also scheduled, tracked, and reported on the training initiatives, and drove projects to improve the training effectiveness. I used my skills in presentations, people management, and project management to collaborate with the stakeholders, trainers, and customers, and to ensure the quality and consistency of the training delivery. During my tenure at Loop, I received multiple awards and recognitions for being the top trainer and training manager.