I'm an IT Service Delivery Manager with 20+ years of experience in IT, application support, service operations, team leadership and client management. I help IT professionals move beyond technical execution and build the skills needed for leadership roles such as Technical Lead, Project Manager and Service Delivery Manager. In our sessions, we can work on: - Moving from engineer to manager - Preparing for IT management and delivery interviews - Handling client escalations and difficult conversations - Managing SLAs, incidents, risks and service delivery - Building executive communication and stakeholder management skills - Understanding practical AI and automation opportunities in IT operations My approach is practical and based on real-world delivery scenarios, not just theory. Whether you're preparing for your next promotion, changing roles or trying to become a more effective IT leader, let's create a clear action plan for your next step.