Hello there! I'm Atchaya Sankar, a dedicated Customer Support Specialist with a passion for delivering exceptional service and fostering meaningful connections with customers. My core competencies and technological skills: Google Suite, Microsoft Office Suite(Excel, Word, PowerPoint, Teams), Slack and confluence management, HubSpot, Salesforce and Customer Journey Mapping. In my current role as a Customer Support Specialist, I've honed my skills in ticket management, telephonic conversations, and business email writing to ensure seamless communication and resolution of customer inquiries. I am good at building and maintaining strong client relationships across the global especially APAC, EMEA and NASA region. I've had the privilege of onboarding 5 high-paying customers to the Tanzu platform, showcasing my ability to drive customer success and retention. Additionally, I've successfully conducted and managed team events, such as debate competitions and slogan writing contests, fostering a collaborative and engaging work environment. My diverse background in English literature, coupled with certifications in tourism studies, digital marketing, and UI/UX design, equips me with a unique blend of skills to tackle various challenges in customer service. Proficient in Google Suite, Microsoft Office Suite, and a range of CRM platforms including Salesforce and HubSpot, I thrive in fast-paced environments and excel at adapting to new technologies. What drives me in this role is the opportunity to make a positive impact on customers' experiences and contribute to the success of the team. I'm passionate about crafting tailored solutions, writing compelling content, and managing customer relationships with care and empathy. I possess a diverse skill set tailored for the Customer Service Specialist role such as Ticket Management, Telephonic Communication, Business Email Writing, SOP Writing, Event Management, Content Creation (Food, Customer Management, Family, Culture), Proficient in Google Suite, Microsoft Office Suite, Slack, Jira, Salesforce, HubSpot, Amazon Web Call Service. If you're looking for a proactive and customer-centric professional to join your team, I'd love to connect! Feel free to reach out to me via LinkedIn.