► Field Service Management expert with passion for customer success and product adoption. SFS Enablement leader for customer success group and part of SFS Ambassadors group ► Trusted Leader with a passion to develop field service solutions successfully engaging Business, technology, customer voice and partners. ► Proficient in leading teams in CSG customer facing role to create effective products by realizing Business vision and strategy using architectural principles, business models, market research while collaborating with UX design, development and product stakeholders. ► Highly capable of engaging customers, partners and industry resources to build successful high growth products. ► Many years of client facing experience for delivering success and adoption with Salesforce products (Sales, Service, EA, Field Service) CUSTOMER EXPERIENCE AND LEADERSHIP ● Salesforce: Currently leading Digital Transformation strategy with focus on Field Service for end-to-end implementation & change management of at a large utilities’ customer Product Owner for Scalability +60% field service efficiency +30% technician performance ● Salesforce: Successfully led transformational Business strategy establishing Center of Excellence (Business led steering committee) for large automotive company implementing end to end marketing, sales, CPQ and service capabilities +30% sales process efficiency +20% revenue growth ● Salesforce: Developed communities business strategy for large scale retail customer, by securing stakeholder alignment and collaborated with UX designers + 50% community adoption ● Salesforce: Leading Field Service Enablement Programs to educate Architects on Salesforce products ensuring success with implementations with success rate of 60% for Salesforce certifications ● Salesforce: Leading a team of Architects ensuring delivering high customer satisfaction, consistent renewals and promoting professional growth & development ● ADP: Led a team of Technical and Business analysts to build a customer on-boarding tool, reduced on-boarding time by 12 weeks