Hi, I’m a Corporate IT Trainer & Career Mentor with hands-on industry experience in Technical support Assistant manager, Office 365 administrator, ITIL processes, Windows, Cloud computing and IT Support operations. I help working professionals who are: ✔ Stuck in the same role ✔ Preparing for promotion or role change ✔ Moving from L1 to L2/L3 support ✔ Switching into Service Desk / IT Support / Cloud tools ✔ Facing real-world ticket handling & interview challenges My sessions are 100% practical, scenario-based, and aligned with real company workflows, not just theory. If you want clarity, confidence, and career growth, you’re in the right place.