* Demonstrated a deep understanding of the ServiceNow platform's capabilities and delivered support and enhancements to various clients as part of the ServiceNow Technical Team. * Proficient in various client and server-side scripting APIs, including Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, and Script Includes. * Extensive experience working with Events, Email Notifications, Email Scripts, Catalog Items, Flow Designer, and Workflow Editor to provide customized solutions that meet clients' unique needs. * Skilled in creating reports, dashboards, and filters to present data in a clear and concise manner. * Expertise in ITSM modules, specifically Incident Management, Knowledge Management, and Change Management. * Proficient in creating data sources and using Transform Maps and Import Sets to import data into ServiceNow. * Experienced in working on tables and form layout/design administration to create a user-friendly experience. * Experienced in performing unit testing and moving update sets from lower to higher environments (DEV-QA-PROD) to ensure successful implementation and maintenance of ServiceNow applications. * Certifications: ** ServiceNow Certified System Administrator (CSA), ** ServiceNow Certified Application Developer (CAD),