•I can provide mentoring and guidance about careers in process consulting, business analysis and ServiceNow. I can also share insights about generic best practices and ServiceNow specific best practices for it service management, CMDB, Hardware Asset Management and Software Asset Management. Highlights of my achievements, experience and credentials are given below: •ServiceNow Community Rising Star 2024. All time No. 1 contributor on the HAM forum and all time 2nd ranked contributor on the CMDB forum of ServiceNow Community. • Business Implementation manager at Capgemini: Managing implementation of CMDB, Asset, ITSM & AIOps requirements in ServiceNow for a French multinational financial services company • Rich experience in process & domain consulting, project implementations, business capability development, service offering management, business requirements analysis, RFP solutioning and business process assessments. • Led Global ServiceNow CMDB & CSDM service offering at Infosys : Define & execute offering roadmap, manage RFP solutioning, guide delivery teams, enable training & certification, conduct interviews of candidates, create reusable artifacts & accelerators etc. Key achievements: Deal wins, Rapid increase in certified resources, smoother project delivery. • Key role in rapid growth of Infosys IT operations management (ITOM) Service Line by contributing to creation of ITOM PoVs, marketing initiatives, RFP solutioning, certification drives, training, recruitments etc. • Successfully led multiple ServiceNow implementations for clients from various industries and regions (mostly on CMDB and Asset Management). • Possess working knowledge of core ServiceNow platform capabilities • Key role in developing and enhancing Infosys service offerings like software asset management (SAM) and hardware asset management (HAM). Coordinated with vendor contacts and Infosys internal teams to establish a new strategic alliance with Flexera. • Proficient in Agile methodologies and managing & tracking user stories. • Coordinated with multiple vendors and geographically distributed teams. Closely worked with strategic alliance partners like ServiceNow, Flexera and SNOW software. Authored the following 3 white papers: https://www.infosys.com/services/experience-transformation/documents/healthy-configuration.pdf https://www.infosys.com/services/experience-transformation/documents/software-asset-management.pdf https://www.infosys.com/services/experience-transformation/documents/world-class-user-experience.pdf Key Certifications: ServiceNow System Admin, ServiceNow Certified Implementation Specialist Certifications (ITSM, HAM, Discovery, SAM, Event Management, Application Portfolio Management), ServiceNow Pre-Sales (ITAM, ITOM, ITSM, HRSD, CSM, IRM), ServiceNow Micro-Certifications & courses (CMDB fundamentals, CSDM fundamentals, Predictive intelligence), ITIL foundation