Certified Project Management Professional® (PMP®) and Certified Scrum Master® (CSM®) with over 13 + years of experience in web application development, technical support, and project & team management. I excel in: - Project & Team Management: Leading multiple projects and managing teams of up to 25 members, ensuring effective execution and delivery. - Client Support: Delivering exceptional client support with urgency and ownership in fast-paced environments. - Communication & Interpersonal Skills: Building strong relationships with managers and clients, and facilitating smooth communication across teams. - Problem Solving: Applying technical expertise and confident decision-making to develop solutions that drive customer satisfaction and reduce operational costs. - Leadership: Leading teams through project phases, fostering knowledge sharing, and guiding team members to achieve project goals. I thrive in dynamic settings that require adaptability, strong problem-solving abilities, and independent work. My goal is to leverage my skills and experience to drive successful project outcomes and enhance organizational performance.