CAREER OBJECTIVE: Dynamic IT professional with demonstrated expertise in analysis, design, test, and support of complex software systems. 8+ years of proven excellence in IT environments, providing troubleshooting and resolutions, technical requirement interpretations, life cycle project management, and technical guidance. Strong people management skills and contributing team members. Proficiency in building strategic alliances and providing customer service that exceeds expectations. Articulate and refined communicator, demonstrating excellent interpersonal skills across all levels. Sincere and honest with a high level of personal and professional integrity. PROFESSIONAL SUMMARY: • Expertise in documenting and reviewing requirements, functional and design specifications, test strategies and test cases • Can handle several projects at a given time, and can form and maintain positive and productive working relationships • Proficiency in JIRA, tracking support issues/tasks/bugs • Defined requirements for each customer and coordinated with various internal and external resource to deliver service • Skilled in understanding client’s requirements, developing solutions • Solid experience leading and carrying out all phases of full SDLC lifecycle enterprise system • Successful at responding to shifting business needs and priorities in systematic and effective way • Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses • Proficient in MS office, BRD and FRD SKILL SET: • UML Modelling Tools: MS Visio 2010 • Modelling Language: UML 2.0. • Project Management Tool: JIRA, MindMapping • Prototyping tools: Balsamiq 2.0., Creately and Lucid Charts • Visualization Tool: Tableau, Power BI • Oracle Database & MS-SQL Server • Agile Framework