Versatile and skilled professional with 10+ years of experience in Training and Program Management across various industries, including health tech (SaaS), telecom, e-commerce, fintech, and modern retail. Adept at driving talent development initiatives to support accelerated business growth and a culture of skill enhancement among teams. - Expertise in managing the end-to-end capability-building lifecycle to drive business metrics. - Collaborate with business leaders to identify requirements and strategically plan interventions. - Proficient in conducting training needs identification and analysis in collaboration with team leaders. - Skilled in designing and managing programs to enhance capability in Sales, Products and Processes. - Experienced in facilitating Train the Trainer and certification workshops, through vendors. - Proficient in overseeing content development, including sales playbooks, videos, manuals and SOPs. - Experienced in deploying and managing Learning Management Systems (LMS). - Successfully managed function AOP plan, program budgeting and cost-effective operations. - Aptitude for optimizing training budget allocation to maximize return on investment (ROI). - Adept at sales performance management for bottom-quartile employees.