Experienced Product/Service/UI/UX Designer with 18 years of expertise in delivering user-centred digital solutions across web, mobile, and enterprise platforms. Specializes in accessibility design and ensuring compliance with WCAG, Section 508, and Canadian government standards. Proven success in collaborating with cross-functional teams in e-commerce and Banking projects to optimize user experiences and enhance accessibility for diverse user groups, including citizens with disabilities, seniors, and remote communities. Strong background in service strategy design, digital transformation, and UX improvement, with a focus on human-centred design, agile methodologies, and process optimization. Adept at leading teams, managing stakeholders, and using design thinking, journey mapping, and change management to deliver innovative, user-centred solutions that drive business growth and improve service delivery.