🚀 Business Process Advisor (TCS) | Team Management Enthusiast | Ex-Amazonian With a strong background in customer service, utility billing, and team management, I thrive on solving problems, driving efficiency, and creating a positive work environment. Currently at TCS, I specialize in utility-based projects, handling billing solutions, metering discrepancies, tariff structures, and account management while ensuring compliance with regulatory standards. My role involves collaborating with stakeholders to enhance processes and improve customer support operations. Previously, at Amazon North America, I started as a Customer Service Associate and was later promoted to Subject Matter Expert (SME) due to my performance and leadership skills. Leading a team of 200+ associates, I discovered my passion for mentoring, motivating teams, and fostering a workplace culture where people love what they do. 💡 I excel in: ✔ Utility Billing & Account Management ✔ Customer Service & Issue Resolution ✔ Team Leadership & Mentorship ✔ Process Improvement & Optimization Passionate about team management and continuous growth, I believe in inspiring people to perform at their best while driving efficiency in every process I handle. Let’s connect and create meaningful impact!