Transformation & Transitions professional with an overall experience of 25 years across Bid Management, Solutions & Transitions, Operations, Customer Service, Retention, Client Account Management. Program manage multi-tower migrations, owning all aspects from initial due diligence to stabilization and handover to operations. Providing oversight to all migrations across multiple geographies to ensure achievement of business outcomes. Supported new client wins and business growth through innovative solution design; subsequently executed migrations and provided implementation oversight. Key highlights include enabling organizations achieve P&L targets coupled with Client satisfaction and Customer experience. Supported Presales, Bid management and Solution design requirements to help clients achieve transformation benefits by Outsourcing. Six Sigma GB and Mortgage FDCPA certified. Proficient in MS Project, Visio, Allclear, Savvion-BPM Specialties: Service Delivery- Transitions / Migrations, Operations, Retention, Customer Service, Client Account Management, Project Management, Vendor Management, Startup Operations etc Domain experience – Insurance, Mortgage, Travel, Tele Marketing Ops (Outbound/Inbound)