Certified and self-motivated Senior Technical Support Professional with 14 years of experience in the Aviation Sector, specializing in In-flight Entertainment & Connectivity and Field Support Engineering. Proven expertise in Program Management and Agile Transformation, adept at deploying leading-edge technologies in complex enterprise and Public/Private Sector environments. Demonstrates strong leadership skills, successfully collaborating with large program teams of Engineers and technical support. Excels in planning tasks and monitoring TAT. Key Skills: - - Program Management - Agile Transformation - Field Support Engineering in Aviation Sector - In-Flight Entertainment & Connectivity - Technical Support Leadership - Task Planning and Monitoring - Deployment of Leading-edge Technologies - Career Guidance - Technical Writing - Resume Builder