As an IT Program Manager with 19+ years of experience, I thrive at the intersection of technology, customer success, and business growth. Leveraging a strong technical background in coding and server administration, I specialize in client-centric project delivery, account management, and end-to-end solutions, including emerging technologies like generative AI. Throughout my career, I have successfully executed high-impact programs, such as GDPR compliance, lending solutions, and critical payment systems—impacting over 50 global applications with budgets exceeding $10M. I bring a proven ability to align customer needs with strategic goals, driving client satisfaction, account retention, and growth. My expertise spans diverse domains, including financial systems, OTT platforms, mobile applications, e-commerce, and ERPs. Having collaborated with clients across the US, Europe, and South Africa, I’ve developed tailored strategies, implemented scalable solutions, and cultivated strong, lasting relationships with global stakeholders. Customer Success and Account Management Highlights: - Proactively identified client opportunities, ensuring delivery of tailored, high-value solutions. - Strengthened stakeholder relationships to foster account growth, achieve upselling opportunities, and exceed client expectations. - Spearheaded cross-functional collaboration to improve service quality, streamline operations, and ensure seamless project execution. - Delivered strategic consulting to pre-sales teams, directly contributing to business development and account scalability. Skilled at managing cross-functional teams and aligning diverse stakeholders—including customers, regulators, and product owners—I prioritize client satisfaction and operational excellence. My commitment to Agile best practices and team-building helps create high-functioning, customer-focused teams that deliver transformative results. In addition to automating underwriting processes, designing financial forecasting dashboards, and leading complex projects, I am passionate about solving challenges and uncovering growth opportunities for clients. Volunteering and mentorship reflect my ongoing dedication to team engagement and community impact. Beyond work, I study Vedanta, exploring the Shrimad Bhagwat Geeta Ji and Upanishads. This practice enriches my mindfulness and philosophical insights, which inform my leadership and client engagement strategies.