Bridging Business Needs with Analytical Solutions |Versatile Senior Customer Service Representative "Dynamic and detail-oriented Business Analyst with a strong foundation in customer service and 3 years of experience delivering exceptional client support and process improvements. Skilled in bridging the gap between business needs and technical solutions by leveraging a customer-first approach and deep analytical capabilities. Proficient in tools such as SQL, Excel, Tableau, and Power BI, with hands-on experience in data analysis, stakeholder communication, and problem-solving. In my previous roles, I honed my ability to identify customer pain points, streamline processes, and drive solutions that enhance user satisfaction. This experience has equipped me with the interpersonal skills, critical thinking, and adaptability necessary to succeed in collaborative, fast-paced environments. Passionate about translating data into actionable insights, optimizing operations, and contributing to data-driven decision-making that supports organizational growth." Objective: Seeking a business analyst position to leverage proven expertise in project management, customer service excellence, team collaboration, and process optimization, contributing to organizational growth and innovation. Let’s connect to discuss how I can add value to your team!