Currently working on improving Business Metrics which impact NPS & Retention of CX transacting on Instamart. Key Projects worked on -- Product and Category led initiatives to Improve Search Conversion funnel for Instamart -- Initiatives to reduce Cancellations and Data Science Model led initiatives to reduce Fraud claims -- Automating CC Nodes to reduce CC Stress -- Defining Metrics & Setting monthly targets for Delivery Speed, Availability, Cancellations and Serviceability Previously worked as Program Manager, Customer Experience at YES Bank. Ankit has worked on various product and process improvement projects for Digital Banking & Complaints Management channel at YES Bank. He has driven projects for improving the Net Promoter Score (NPS) & CSAT for Digital Banking, Relationship Management and Customer Complaints channel. Ankit has worked as the Executive member of the Placement team of IIM Nagpur for 2 years, responsible for building and maintaining liaison with recruiters. He was able to place the biggest batch at IIM Nagpur with an increase in the average compensation. He interned at Yes Bank during summers with the Customer Experience team to improve the omni-channel experience of retail customers for which he was offered Pre-Placement Offer (PPO).