With 7+ years of experience in Customer Success and Software Implementation across ERP and CRM systems, I specialize in bridging the gap between technical and non-technical teams to drive product adoption, customer retention, and account expansion. Currently, I’m a Senior Success Manager in the SaaS investigation space, bringing a strong consultative mindset, technical account management skills, and a deep commitment to customer advocacy. Previously, I’ve led success efforts in the fintech and supply chain industries, where I managed diverse portfolios and operated with a strong book-of-business mentality. I owned outcomes and consistently delivered on value for my clients. SaaS Customer Success is my core strength, and I thrive in fast-paced, customer-centric environments where driving long-term relationships and usage growth are key. If you’re looking to break into a Customer Success career in Canada, I can help you: - Tailor your resume and profile for the Canadian job market - Understand how hiring managers think - Prepare for behavioral and scenario-based interviews - Navigate post-landing strategy as a newcomer Let’s connect and get you closer to your CSM career goals in Canada! Email: ankitvivekpal@gmail.com