As a Senior Learning & Development Consultant at Tesseract, I leverage my 15+ years of experience in operations, account and project management in the digital learning space to deliver high-quality and innovative solutions for various clients. I am a Certified Scrum Master (CSM) and a Certified Organizational Development Coach, with expertise in agile methodologies, customer relationship management, and LinkedIn Learning. I manage the entire course development process, from design to deployment, ensuring that the scope, budget, schedule, and quality are met or exceeded. I also interact with customers directly for communication, coordination, and feedback, and work with course architects to create prototypes, strategies, and localizations. I enjoy coming up with solution-oriented ideas to handle challenging situations and collaborating with my team to achieve our goals. Additionally, I am a Life Coach at Now&Me, where I provide online guidance and support to individuals seeking personal or professional growth.