Achievement-oriented thought leader, offering 29 years of experience in turning around of business/units through revolutionary operational strategies Business leader with excellent track record of managing profit centres, leading teams comprising multiple functions Expertise in Retail Business and Operations, Project Management, Organization Development, Front and back office management, Information Technology Systems Proven excellence in evolving strategic vision, driving change, infusing new ideas and taking business performance and productivity to the next level Exhibited leadership in establishing processes & SOPs, streamlining workflow and creating work environment to optimize resource & capacity utilization and escalate productivity & operational efficiencies Innovation focused change agent with excellence in developing internal systems towards operational management processes Resourceful in directing daily activities with accountability for strategic utilization of available resources & systems; implemented cost saving measures to achieve reduction in terms of man-days & operational cost Worked alongside top management in corporate planning & business strategy including diversifying existing models, defining vision and growth strategy Expertise in driving operational excellence using skills such as process improvement, operations management and automation; thriving in deadline-driven environments with excellent team-building skills Excellence in coordination, planning & technology up gradation, systems, workflows, process methodology, quality assurance, control systems and reporting procedures, designing and customising MIS Consistent top performer with skills in building high performing teams that excels in delivering business value with high morale