● Seasoned product, technology, and data leader with over 12 years of experience managing large-scale enterprise platforms, B2B, and B2C consumer-grade products. Adept at leading high-performing, cross-functional teams through strategy, development, launch, and change management. ● Proficient in Agile/SCRUM best practices and product management methodologies, with expertise in setting up program structures and managing all project phases from scoping to delivery. Skilled in collaborating with key stakeholders, facilitating research, and applying data-driven insights to drive measurable business impact. ● Proven experience in leveraging emerging AI technologies such as Generative AI (GenAI), large language models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI to drive scalable innovation and improve customer experiences. Demonstrated ability to lead AI/ML initiatives, establish best practices, and deliver enterprise-grade data analytics and insights solutions. ● Areas of specialization include personalization, recommendations engines, decisioning hub, customer relationship management (CRM), content management, digital transformation, cloud migration, ITSM integrations, and business intelligence. Recognized as a strategic leader with P&L ownership and expertise in developing and executing forward-looking product roadmaps. ● Demonstrated ability in product development, technology consulting, and strategy design delivering frictionless customer experiences and analytics solutions in telecom, media, entertainment, education, and human resources sectors. Domain expertise in contact centers, service management, customer relationship management, learning and development, and sales and marketing technologies. ● Championed Generative-AI, born-reportable, and born-accessible initiatives in a space where there was no precedence, leading to a positive impact on business outcomes and delightful customer experiences. Managed development of enterprise, B2B, & B2C consumer-grade products built on digital and cloud technologies leveraging ethical and responsible AI.