A focused, aspiring and goal-oriented IT passionate, currently working as a Manager, Major incidents & Technology at Scotiabank. Worked as a Business Analyst and Systems Support Analyst at Scotiabank. Lead projects, supported and troubleshooted various applications across RBBO and Audit department. Also worked as an Enterprise Technical Support Analyst at BlackBerry for two co-op terms for 8 months. Troubleshooted various technical issues and provided solutions for the proper working of servers and various software. Also worked as an IT Developer at TD Bank for third co-op term. Participated in problem determination and timely resolution of incidents by applying the appropriate quality measures and provided recommendations with full usability analysis. Studied Computer Systems Analyst Advanced Diploma at Sheridan College. Through my program, I have developed excellent technical skills and the ability to work at your company. With skills in using Java, JavaScript, Microsoft Office, Linux/Unix, Windows, Networking Administration Knowledge, writing scripts, demonstrated through school projects. With strong analytical, technical, organizational and problem-solving skills, I enjoy researching, resolving complex problems and implementing innovative and new technologies. Curiosity and willingness to learn and keep updated with new technologies. I have ability to work independently, self-teaching skills, ability to develop and present new ideas and have excellent verbal and written communication skills. As an enthusiastic, focused, dependable worker, I am eager to enhance and demonstrate both my technical and communication skills in a business environment.