Highly accomplished professional in Managed Services, Digital Marketing/Program Strategy, Business Transformation,RPA ,ITSM /SIAM Consulting ,Problem solving,Strategic Initiatives, CoE,Product Management,Business Analysis and Senior stakeholders management. Engagement Manager. Documented large-scale business processes for global organisations across geographies ,BPR,current As-Is state process for enterprise wide standardisation initiative ,performed process maturity assessment (CMMI) for each service area. Documented processes using standardised templates (BPMN). Extensively used tools such as MS Visio, Aries for creating easy to understand processes. Create a road-map of the future state to achieve near and long term goals.