New Counter Staff Training Manual-SOP (Word & PDF) with Amit Patil

Staff keep changing. Your standards shouldn't.

This 19-page plug-and-play manual turns your Registered Pharmacist's know-how into a repeatable training programme, so each new joiner learns the same safe habits from day one.

What's inside

10 Golden Rules and a clear "may / must not" table for counter staff

Safe counter workflow: prescription validity checklist, the 3-Read Rule, high-alert medicines

LASA (look-alike sound-alike) drugs: 14 commonly confused generic pairs, 6 counter look-alikes, strength/form traps (SR vs IR, drops vs syrup, insulin types), and a blank table to build your own shop's LASA list

Reading doctor handwriting: dose shorthand (1-0-1, OD, BD...), error-prone notations, name-ending (stem) shortcuts, strength sanity check, when to call the doctor

Cold-chain protocol (2-8 C): receiving, storage do/don't, out-of-range response, power-cut drill, helping customers carry insulin home

OTC counselling & cross-selling etiquette: WWHAM questions, red flags, add-ons to mention (e.g. ORS with an antibiotic for loose motions, B-complex for long-term acid-suppression users), English + Hinglish scripts, "never do" list

1. Difficult situations, error and near-miss reporting
2. Daily/weekly checklists, near-miss log
3. 20-question quiz with answer key
4. 7-day onboarding plan + training sign-off record

3 print-and-display counter cards: LASA alert, Cold chain, 3-Read & 5 Rights

Formats

Editable Word (.docx) | Print-ready A4 PDF |

Please note

A training aid, not medical or legal advice. Product labels, the prescriber and your Registered Pharmacist always take priority; verify LASA lists and strengths against your own stock and current references.