Strategic and results-driven Lead Business System Analyst with 10+ years of experience in requirement analysis, business process optimization, and digital transformation projects across diverse industries. Adept at bridging the gap between business and technology, ensuring seamless collaboration between stakeholders, development teams, and leadership to drive impactful solutions. Key Expertise: • Business & System Analysis – Proven ability to translate complex business needs into actionable system requirements, BRDs, FSDs, and data models. • System Transformation – Hands-on experience with SQL, SalesForce, SaaS CDP, and Cloud-based CRM solutions (Sugar, Salesforce). • Product Ownership & Agile Delivery – Strong background in requirement prioritization, backlog grooming, stakeholder alignment, and driving Agile/Scrum implementations. • Digital Payments & Compliance – Experience in UPI integrations, financial risk models, and regulatory frameworks across multiple geographies. • Leadership & Mentoring – Leading a team of junior and senior BAs and coaching teams to excel in business analysis. Career Highlights: • Spearheaded data migration and cloud CRM implementation for Epsilon’s People Cloud Platform, integrating data from Google, Meta, and Pinterest into AWS data warehouses. • Played a key role in documenting and implementing insurance solutions across multiple LOBs in Property & Casualty Insurance at Sapiens India. • Led the automation of credit card reconciliation in ERP systems, reducing revenue leakage by 36% at Columbia Asia Hospitals. • Managed UPI integrations for high-profile clients like Amazon, Uber, and IRCTC, ensuring secure, seamless digital payments processing at Axis Bank. • Certified in CBAP & CSPO, ensuring a deep understanding of business analysis frameworks, Agile methodologies, and product ownership principles.