Fractional CS & post-sales setup for startups

Most early-stage startups know they need Customer Success — but they're not ready to hire a full-time Head of CS at ₹30–50L a year. So CS falls on the founder, or gets handed to someone in Sales who has no bandwidth for it. Churn quietly climbs. Expansion never happens.

This engagement gives you a senior CS leader — without the full-time cost. I work with your team 15 hours weekly , setting up the function, running day-to-day CS activities, and building the systems your future full-time hire will inherit.

What I set up for you

Foundation

Onboarding playbook, customer segmentation, success milestones & handoff from Sales

Retention

Health scoring model, churn early warning system, QBR templates & renewal process

Expansion

Upsell & cross-sell triggers using the Value360 framework, NRR tracking dashboard

Day-to-day

Customer calls, escalation handling, VOC loops, Slack/email support — 2 to 3 hrs daily

Engagement model

Minimum 3-month commitment · 2–3 hrs/day active work · Weekly sync with founder · Monthly NRR & health report · Tools: your existing stack or I help you pick one

Best for

Seed to Series B SaaS startups with 20–200 customers and no dedicated CS function

Founders spending too much time on customer firefighting and renewals

Startups preparing for their next funding round who need NRR as a growth metric

I take on a maximum of 2 startups at a time to stay genuinely hands-on. Book a clarity call to see if we're a fit before committing.